Estate Agents Resources

Information on the terms used in property advertising (sales), together with the legal requirements that govern how properties are marketed.

Facts and FAQs provided by the National Trading Standards Estate Agency team.

Illustrative scenarios provided by National Trading Standards Estate Agency team.

Information on Alternative Dispute Resolution provided by National Trading Standards Estate Agency team.

Informantion and advice on Property Sales for Local Authorities, including compliance with The Digital Markets, Competition and Consumers Act 2024 and The Business Protection from Misleading Marketing Regulations 2008.

Information and advice on Property Raffles in accordance with the Estate Agents Act 1979.

Information and advice on Passive Intermediaries in the Property Market.

Information and advice on 'Conditional Selling' the practice whereby potential buyers are told they must use one of the agency's associated services.

Information on fee transparency within the estate agency sector, including the disclosure of referral fees.

Information on HMRC & Supervision of Anti Money Laundering Regulations provided by the National Trading Standards Estate Agency team.

Information on Membership of Redress Schemes, provided by National Trading Standards Estate Agency Team.

A template for a Penalty Charge Notice, written in English.

A resource for estate agents regarding the DMCCA and Material Information

A resource for estate agents on EPC requirements.

An Energy Performance toolkit for enforcement authorities, providing by Trading Standards Wales.

A template for a Sales Redress Warning letter, written in Welsh.

A template for a Sales Redress Warning letter template, written in English.

A template for a Penalty Charge Notice, written in Welsh.